Sir Stuart Hampson
Sir Stuart Hampson is Chairman of The Crown Estate and prior to that was Chairman of the John Lewis Partnership for 14 years until his retirement in 2007. Sir Stuart joined the partnership in February 1982 following a twelve year career in the Civil Service. In 1986 he was appointed to the Partnership's Central Board as Director of Research & Expansion and took charge of the Partnership's development programme. The Deputy Chairmanship was added to his responsibilities in 1989 and he became the fourth Chairman of the Partnership in 1993.
Chairman
of The
Crown
Estate
During those 14 years at the helm of JLP, Sir Stuart presided over a courageous programme of modernisation, steady expansion, the refurbishment of the Oxford Street and Sloane Square department stores, the extension of trading hours, the expansion of the product range and the establishment of an online presence through John Lewis Direct and Ocado, the home-delivery grocery service.
The partnership's 2006 results, announced shortly before Sir Stuart's departure at the end of March 2007, are testament to his efforts. Pre-tax profits hit a new high of £319m, up 27 per cent on the previous year, and the 68,000 staff, or "partners'', shared a bonus of £155m, up 29 per cent from 2005 and equivalent to 18 per cent of salaries.
The fact that John Lewis continues to outperform the market is a direct result of its partnership structure, says Sir Stuart. "Our success comes from a host of improvements made by 68,000 people who are motivated to deliver outstanding customer service, which translates into profits that feed back to staff'', he says. "It's a virtuous circle''.
A founding deputy chairman of London First and past President of the Royal Agricultural Society of England, he is President of the Employee Ownership Association and continues to champion the benefits of employee engagement in business. He leads the Business in the Community Economic Regeneration team tackling economic renewal in deprived communities and is one of the Prince of Wales’s Ambassadors in this field. He has been a member of the Corporate Leaders Group, which has been pressing the government for stronger action on climate change.
Stuart Hampson was knighted in 1998 and also received an honorary doctorate in Business Administration from Kingston University in the same year.
Sir Stuart Hampson is a fascinating business keynote speaker, speaking on topics including Leadership, Employee Confidence, Outstanding Customer Service and the Customer Experience, Corporate Turnaround, Employee Satisfaction & Motivation, Benefits of Employee Engagement, Corporate Social Responsibility.
The partnership's 2006 results, announced shortly before Sir Stuart's departure at the end of March 2007, are testament to his efforts. Pre-tax profits hit a new high of £319m, up 27 per cent on the previous year, and the 68,000 staff, or "partners'', shared a bonus of £155m, up 29 per cent from 2005 and equivalent to 18 per cent of salaries.
The fact that John Lewis continues to outperform the market is a direct result of its partnership structure, says Sir Stuart. "Our success comes from a host of improvements made by 68,000 people who are motivated to deliver outstanding customer service, which translates into profits that feed back to staff'', he says. "It's a virtuous circle''.
A founding deputy chairman of London First and past President of the Royal Agricultural Society of England, he is President of the Employee Ownership Association and continues to champion the benefits of employee engagement in business. He leads the Business in the Community Economic Regeneration team tackling economic renewal in deprived communities and is one of the Prince of Wales’s Ambassadors in this field. He has been a member of the Corporate Leaders Group, which has been pressing the government for stronger action on climate change.
Stuart Hampson was knighted in 1998 and also received an honorary doctorate in Business Administration from Kingston University in the same year.
Sir Stuart Hampson is a fascinating business keynote speaker, speaking on topics including Leadership, Employee Confidence, Outstanding Customer Service and the Customer Experience, Corporate Turnaround, Employee Satisfaction & Motivation, Benefits of Employee Engagement, Corporate Social Responsibility.
